在今天看見明天

Step by step 年終考評溝通術

Step by step 年終考評溝通術

世界公民文化中心

職場

ShutterStock

2020-12-14 10:13

無論你是職場菜鳥還是老鳥,面對績效考核時總覺得緊張、害怕詞不達意?從會議室走出來,不確定主管/下屬聽進去多少?面對這類的考評,重點在於如何從容地展現自己的優勢,用字及敘述方式都是關鍵。

Step 1  Demonstrate your strength

 

寫出自己的強項及優點,這邊要注意到的是,要表現「自信」而非「自大」,盡量表達具體。

 

(X) I always keep up with industry trends.  不夠明確

我時時關注產業潮流。

 

(O) I pick up the new marketing trends by reading tech and financial news.

我會看科技及財經新聞,隨時關注最新行銷潮流。

 

In order to stay updated on the latest trends, I like to meet friends from different sectors and exchange opinions.

為了時時掌握趨勢,我常會跟不同產業的朋友見面、交換意見。

 

(X) I am a well-organized person.  舉出實例才具體

我很善於規劃。

 

(O) I am a well-organized person who always makes good use of my time and keep everything on track. Here’s my schedule for the next project and…

我很善於規劃,在時間利用上能妥善管理並確認每件事都在進度上。這邊是下個專案的時程表……

 

Step 2  Express what you learn from your failure

 

若有工作上的缺失被質問,可以給出原因及解決方式,切勿找藉口或是將錯推到別人身上。

 

Scenario 1

 

Supervisor: I noticed that your work schedule is falling behind now.

主管:我注意到你的工作進度有些延遲

 

Employee: This I know, but I am working to catch up now. I set daily progress goals and keep a record of the time that I spend on different tasks throughout the week.

員工:是,我正在趕上進度,目前我訂了每日進度目標,這樣可以幫助我每週記錄下我在各項工作上花的時間。

 

Scenario 2

 

Supervisor: Honestly, the amount of sales in Q2 is lower than we expected.

主管:第二季的銷售量有點不如預期。

 

Employee: I’ve noticed that. To improve sales in Q3, we’ve managed to boost audiences by inviting several influencers to be our guest editors as well as recommend movies.

員工:是,我們了解。為了在第三季改善這個問題,我們邀請了幾位網紅以客座編輯身份推薦電影,希望藉此帶動觀眾進場。

 

Step 3  Emphasize your chief accomplishments

 

多用可量化的數據表達自己的工作成果

 

Example 1

 

As a front desk clerk in our hotel, I’ve never received any negative messages on my performance and every customer who’s talked to me has given me a full 5-star review.

身為飯店的前台人員,我從未收到負面評價,且我服務過的顧客都給了我五星回饋。

 

Example 2

 

After observing the data of our users, I made some changes to our marketing strategy. These efforts resulted in a 25% growth in sales.

觀察了我們用戶的數據後,我將行銷策略稍作調整。在調整過後,銷售數字成長了25%。

延伸閱讀

名中醫:這8惡習最致癌!每天吃這些食物,有助遠離癌症

2019-06-27

毒素沉積很致癌!9招從身體到心靈排毒最有力,許多醫師都在做

2019-06-27

被判血癌最末期,卻奇蹟活到現在!醫生跌破眼鏡大讚:快樂的病人活得比較久

2019-06-21

慢性發炎是癌症元凶!多吃這2種油,遠離致癌因素

2019-05-02