Step by step 年終考評溝通術

Step 1  Demonstrate your strength

寫出自己的強項及優點，這邊要注意到的是，要表現「自信」而非「自大」，盡量表達具體。

(X) I always keep up with industry trends.  不夠明確

我時時關注產業潮流。

(O) I pick up the new marketing trends by reading tech and financial news.

我會看科技及財經新聞，隨時關注最新行銷潮流。

In order to stay updated on the latest trends, I like to meet friends from different sectors and exchange opinions.

為了時時掌握趨勢，我常會跟不同產業的朋友見面、交換意見。

(X) I am a well-organized person.  舉出實例才具體

我很善於規劃。

(O) I am a well-organized person who always makes good use of my time and keep everything on track. Here’s my schedule for the next project and…

我很善於規劃，在時間利用上能妥善管理並確認每件事都在進度上。這邊是下個專案的時程表……

Step 2  Express what you learn from your failure

若有工作上的缺失被質問，可以給出原因及解決方式，切勿找藉口或是將錯推到別人身上。

Scenario 1

Supervisor: I noticed that your work schedule is falling behind now.

主管：我注意到你的工作進度有些延遲

Employee: This I know, but I am working to catch up now. I set daily progress goals and keep a record of the time that I spend on different tasks throughout the week.

員工：是，我正在趕上進度，目前我訂了每日進度目標，這樣可以幫助我每週記錄下我在各項工作上花的時間。

Scenario 2

Supervisor: Honestly, the amount of sales in Q2 is lower than we expected.

主管：第二季的銷售量有點不如預期。

Employee: I’ve noticed that. To improve sales in Q3, we’ve managed to boost audiences by inviting several influencers to be our guest editors as well as recommend movies.

員工：是，我們了解。為了在第三季改善這個問題，我們邀請了幾位網紅以客座編輯身份推薦電影，希望藉此帶動觀眾進場。

Step 3  Emphasize your chief accomplishments

多用可量化的數據表達自己的工作成果

Example 1

As a front desk clerk in our hotel, I’ve never received any negative messages on my performance and every customer who’s talked to me has given me a full 5-star review.

身為飯店的前台人員，我從未收到負面評價，且我服務過的顧客都給了我五星回饋。

Example 2

After observing the data of our users, I made some changes to our marketing strategy. These efforts resulted in a 25% growth in sales.

觀察了我們用戶的數據後，我將行銷策略稍作調整。在調整過後，銷售數字成長了25％。